I advertise and promote my work on various social and physical platforms. By booking with me, you agree to be recorded, videographed, and/or photographed throughout and/or after your service is finished. Faces are avoided in video and pictures but may not be totally out of view. Clients are not compensated for any digital and/or printed media as I own the rights to all media.
A 30% non-refundable deposit is due at time of booking which is credited towards your total. Deposits are only refunded if the appointment is canceled by the service provider. Deposits are only transferable if the rescheduled appointment is booked within the same month as the exisiting appointment, even if booking for the following month has opened.
The remaining balance can be paid via exact cash, card payment (+$10 processing fee), or Afterpay (+8% service fee). Payment is to be brought to appointment with you. A valid debit/credit card is required on file to book. In the event of any chargebacks or disputes, legal action will be taken immediately.
Cancellations & Rescheduling
Clients may cancel their appointment via the original email confirmation if cancelling at least 24 hours prior to the start time of the appointment. Within 24 hours of your appointment please email Tillie@that1stylist.com to communicate your cancellation. Cancellations made less than 24 hours in advance will result in an automatic forfeiture of deposit. This deposit will not be credited to any future services. There are no exceptions.
How to reschedule
In the case that the appointment is cancelled 24 hours prior to the start time, the client must reschedule their appointment within the same month in order for the previous deposit to apply.
This applies even if booking for the following month has opened.
Once you cancel the appointment, please allow 24 hours to receive a coupon code via email in the amount of your deposit to use to reschedule. The coupon will automatically expire on the last day of that month. The coupon can be used on any service that exceeds the amount of the coupon.
Example: A $100 coupon can only be used on services equal to or greater than $100.
If there aren’t any available dates for your preferred service (especially if you’re booking braid extensions) you may have to select a service with a lesser duration to find an open slot. You may not be able to receive the same service but you will at least be able to use your deposit towards that service. Example: If you can’t find a slot for small knotless, see if there is a slot for medium knotless. If there is still not an open slot, continue choosing styles with lesser durations such as natural styles. If you still cannot find a slot, email firstname.lastname@example.org. Please keep in mind there is still no guarantee you would receive the same service or preferred time.
OTHER IMPORTANT INFO
If you cancel your appointment, receive a coupon, and do not book a new one within the same month, your previous deposit will not transfer to any future appointments and will be forfeited since the coupon expires automatically at the end of that month. This does not apply to severe weather conditions. Severe weather is out of our control and you will be able to reschedule anytime within the current or following month.
"No call, no shows" will be banned from booking and will result in an additional charge of 50% of the remaining balance to the card on file. You are considered a no-show after 15 minutes of your appointment time without communication.
The card on file will be charged for any additional fees. If the payment is unsuccessful an invoice will be sent to the email on file. If the invoice remains unpaid after 7 days of sending, legal action will be taken. In the event of any chargebacks or disputes, legal action will be taken immediately.
There is a 15 minute grace period which starts immediately at the start time of your appointment. However, your service may be modified to compensate for the lost time with no price adjustment. At 15 minutes the appointment is voided as a no-show and an additional 50% charge of the remaining balance will apply. After 15 minutes, even if you are en route to or just arriving at your appointment I will not be able to service you. To avoid inconveniencing following clients I follow a strict 15 minute policy.
If your appointment has to be rescheduled more than 2 hours later (on the same day and at the fault of the service provider) your service will be discounted by $15. If your appointment has to be rescheduled to a later date (at the fault of the service provider) you will receive a $15 credit. This credit is honored towards the remaining balance of the rescheduled appointment.
I will communicate via email as soon as possible if I need you to come at a later time. The only time this will not apply is if access to the salon is blocked by an incident or investigation by the police or emergency personnel or extreme weather conditions. In this case, both parties are inconvenienced by things out of their control. Once the appointment is rescheduled all policies renew and apply to the rescheduled appointment.
Salon Etiquette and Policies
No extra guests are allowed whatsoever. This reduces the risk and spread of infection or disease and the salons liability. I reserve the right to dismiss and/or ban any guests for any reason.
There can be no excessive use of vulgar or inappropriate language.
I am only able to service adults who can tolerate sitting for the duration of their service. I can not work on any one who is extremely tender-headed or needing multiple breaks besides using the restroom. Any behavior that interferes with my ability to work efficiently will result in a void of appointment and will not be continued.
In the case of a voided appointment, 50% of the remaining balance will be charged to the card on file or can be paid in person. If the payment is refused or disputed legal action will be taken immediately.