Policies
Advertising
I advertise and promote my work on various social and physical platforms. By booking with me, you agree to be recorded, videographed, and/or photographed throughout and/or after your service is finished. Faces are avoided in video and pictures but may not be totally out of view. I will always ask if you are comfortable with showing your full face and will always capture most of my content from a back or side view. Clients are not compensated for any digital and/or printed media as I own the rights to all media.
Payment
Beginning 3/20/2025 when booking opens for April, full payment will be due at the time of booking. This payment is nonrefundable. If you need to reschedule, you will be able to do so within the same month.
Cancellations & Rescheduling
Clients may reschedule their appointment if I am notified at least 2 hours prior to the start time of the appointment. Anything less than 2 hours in advance will result in an additional $40 fee due upon arrival at the rescheduled appointment, or the client may choose to forfeit the appointment altogether.
However, in the case that both parties are inconvenienced by things out of our control such as blocked access to the salon due to an incident or investigation by police or emergency personnel, property damage which deems the space or equipment unusable, extreme weather conditions, or the loss of water, electricity, or gas source, the appointment can be rescheduled regardless of above 2 hour policy. All policies renew to any rescheduled appointments.
How to reschedule
Please email tillie@that1stylist.com at least 2 hours prior to the start time of your appointment about needing to reschedule. Please include whether you'd like the same service as previously booked or a different one.
Do NOT cancel the appointment via confirmation email unless you do not plan to reschedule the appointment. The appointment must be rescheduled within the same month in order for the payment to apply.
​
I will respond within 24 hours with dates available that I can accommodate your rescheduled appointment.
​
OTHER IMPORTANT INFO
"No call, no shows" will be banned from booking and will result in forfeiture of payment. You are considered a no-show after 15 minutes of your appointment time without communication. If the payment is unsuccessful an invoice will be sent to the email on file. If the invoice remains unpaid after 7 days of sending, legal action will be taken. In the event of any charge backs or disputes, legal action will be taken immediately.
Late arrival
There is a 10-minute grace period which starts immediately at the start time of your appointment; however, your service may be modified to compensate for the lost time. At 11-14 minutes a $15 fee will apply to compensate the following client. After 15 minutes, even if you are en route to or just arriving at your appointment I will not be able to service you. To avoid inconveniencing following clients I follow a strict 10 minute policy.
If your appointment has to be pushed back more than 20 minutes later your service will be discounted by $15.
I will communicate via email and/or text as soon as possible if I need you to come at a later time or different date. The only time the above policy will not apply is if access to the salon is blocked by an incident or investigation by the police or emergency personnel, property damage which deems the space or equipment unusable, extreme weather conditions, or the loss of water, electricity, or gas source. In this case, both parties are inconvenienced by things out of their control. The appointment will be rescheduled at the earliest convenience for both parties and all policies renew and apply to the rescheduled appointment.
Salon Etiquette and Policies
No extra guests are allowed. Unfortunately, the salon does not have a formal waiting area so there is simply no space for extra guests. This also reduces the risk and spread of infection or disease and provides a sense of security for client and stylist as extra people will not be randomly present throughout the salon space. I reserve the right to dismiss and/or ban any guests for any reason.
There can be no excessive use of vulgar or inappropriate language.
​
I am only able to service adults who can tolerate sitting for the duration of their service. I cannot work on anyone who is extremely tender-headed or needing multiple breaks besides using the restroom. Any behavior that interferes with my ability to work efficiently will result in a void of appointment and will not be continued.​